With a name like The good, the bad and the irrelevant, how could you not want to attend this conference?

"The user and the future of information and communications technology," September 3-5, Helsinki. Organized by COST Action 269.

The goal is to bring together technology developers, designers, policy makers, social scientists (and others) to talk about a human-centric point of view to technology.

The programme lists topics such as diversity, design for communities, democracy, users as designers, and usability studies.

This paper draws inspiration from diverse media to understand what constitutes experience. In doing so, it seeks directions for building experience into design of elearning products.

我们对中国的三家主要零售银行的主页的可用性进行了评估。

I made it to Denver this morning (6th airport in the last 5 days) and am looking forward to the UPA conference.

First, I will be learning more about World Usability Day 2006 - November 14th - check out the new website for it. For those of you in northwest Ohio - start thinking about what you want to do for World Usability Day this year. Last year I was in San Francisco - this year I will be home and looking for help to organize something locally.

Second, I will get to hang out with more IBMers - lunch on Wednesday if nothing else. Often the easiest way to find out what my colleagues are doing is to spot them "on the outside". IBM is too big.

Of course, I will also be attending a few days of the conference. My two must-sees: interaction design / agile and the panel on the state of web site usability (I was on a MIUPA / local version of this panel a few years ago). Other sessions: too hard to decide.

Finally, look for me up on stage. I get 15 seconds of "fame" this time, which will be related to something I am very proud of: serving my profession.

Just a note to let you know that the Danish chapter of SIGCHI now has a Universal Usability working group. We are particularly interested in contact with others (especially Europeans) working in this area. If you expect to be in Denmark and would like to make a presentation to the group we would certainly like to hear from you.

An IA Institute job posting for "System Designer / Prototyper" at Klein Associates in Dayton reminds me of the "Management by Discovery" workshop that I attended in March. The workshop was part of the Mind your leadership conference at BGSU. (I missed the rest of the conference because I was travelling to the IA Summit.)

The workshop was officially titled "The cognitive dimenions of leadership: A practitioner's toolkit." I had no expectations, was mainly attending because it sounded interesting and it was close to home - worth the risk of a day of my time. What surprised me was that I already knew a lot of this stuff because Gary Klein is well-known for Cognitive task analysis and other HCI work (not sure how I missed Gary up until then). I had "stumbled" into an HCI person presenting to a business audience, so I felt right at home.

Management by Discovery is different than Management by Objectives and other management styles because it focuses on emergent goals (instead of upfront, well-defined goals, which never happens anyway). It means a lot of story-telling, sense-making, iteration and other things we assume with a user-centered design approach. "Taking UCD to the management decision level" might be a good summary.

Jay Rothman added his expertise on conflict engagement to the workshop. This was Gary and Jay's first collaboration on this topic.

All-in-all, a good day for me - sitting with a bunch of organization development people and "peeking over the fence" back at my own profession.

Story telling has been going on for millennium; it is a wonderful way to entertain and to engage others. Stories are not direct or personal, but they convey a message that can be interpreted by other world views. Various story-telling devices, such as films, novels and plays have become part of a vast entertainment industry that often reflects cultural ideals. Religions often use a book of stories, such as the bible, to convey moral beliefs. So it is perhaps not surprising that HCI has developed forms of narrative to convey stories and messages about people?s lives that it wants other world views to hear.

通过讲故事进行可用性研究是UPA2006年会议的主题，这一主题经过了多角度的考量。与会者研究了故事是怎样融入我们的工作并贯穿于整个的以用户为中心的设计进程中的。

The 2nd ACM Conference on Universal Usability is seeking Doctoral Consortium applicants, and extended abstracts on late breaking research in Universal Usability. The conference will be held in downtown Vancouver, Canada from November 10 –11, 2003. See http://sigchi.org/cuu2003/ for conference details. Special rates for early conference registration are available until October 13, 2003.

The CUU 2003 Doctoral Consortium provides an ideal opportunity for doctoral students to explore their research interests in an interdisciplinary workshop, under the guidance of a panel of distinguished research faculty. The Consortium will be held on Sunday November 9, 2004. Ten (10) students will be invited to attend and discuss each student's work in turn. Student participants will have a poster of their work exhibited at the main conference. Students will receive complimentary conference registration, and reimbursement of travel, accommodation and food. The deadline for submission is Monday September 22, 2003, 5:00 p.m. (1700) Pacific Standard Time.

The Second Conference on Universal Usability is seeking extended abstracts on late breaking research in Universal Usability. We are particularly looking for papers from the social science, economics, communications and sociology community in order to build bridges between researchers in these disciplines and interface designers.

The CUU conference is focused on understanding and guiding those elements of human-computer interface design that affect the ability of a universal collection of people to effectively use and gain benefit from computer applications. Thus, the conference accepts papers in universal accessibility such as interface designs that support screen readers for the blind, but it is also keenly interested in the social nature of accessibility. For example, CUU would like to attract research from those individuals working on the digital divide, in particular, details on the ways in which different socio-economic groups find it difficult to have access to computers and to the Internet. Computers are currently designed for the western knowledge worker with an assumption of infrastructures that support complex exchanges and a robust power supply. A cultural and cost-based redesign has the potential of bridging the digital divide. Thus, research on the nature, extent and characteristics of this gap are solicited. The conference is also interested in research on how different groups respond affectively to various interfaces and how specific applications leave users disturbed about potential invasions of privacy or control – enough so that usage is avoided or limited. A key belief in hosting this conference is that software and computers are cultural objects that have embodied in their design a set of features that clearly state “who” the software and computers are designed for. The focus of the conference is thus, to develop an understanding of how to create these cultural objects so that they speak to a universal audience.

Suggested topics for universal usability abstracts include the following:

1. Digital divide issues in Africa, Indonesia, Poor America, etc.
2. Affective or Emotional Computing
3. Designing interfaces for multiple languages and cultures
4. Trust issues in networked applications
5. Computer training for the computer illiterate
6. Gender differences in responses to computerization, e.g., the automobile

Prepare a two-page extended abstract of your research in the ACM Conference Publications Format, including: title, author information, abstract, keywords, research summary, and references. E-mail this abstract in PDF format to cuu2003-lbr@universalusability.org by the deadline of Monday, September 22, 2003, 5:00 pm (1700) Pacific Standard Time (PST). Accepted abstracts will be available as part of the Proceedings on the conference website. They will not be published in the print Proceedings. At least one author from each accepted abstracts will be required to present the paper at the conference in November. Presenting authors must register for the conference.

See the call for extended abstracts for more information.

Shari Trewin
CUU2003 Publicity Chair